Many mechanical service contractors operate on a transactional services model. The final service product is often a document summarizing service hours and cost for the transaction, delivered to the customer by email. Mechanical services become a commodity, easily replaced by a lower cost offer. Leading mechanical services firms are becoming more knowledge intensive, and knowledge intensity changes … Continue reading
Little has changed in facilities management process since the invention of the thermostat by Warren Johnson in 1895. The thermostat is a feedback controlled device that gave building occupants control over their environment. Oh, you could argue that BAS is a significant change in building operations, but even with BAS in place there are still … Continue reading